Ookami Studio is an Australian based handle design company that draws its inspiration from the five elements of nature, harmoniously blending them with Asian fusion aesthetics.

For a successful hardware installation, we suggest beginning with an assessment of the number of holes required. Once determined, carefully create a pilot hole or holes using a 1/8" drill bit, ensuring the appropriate distance between each. To safeguard the cabinet's surface from potential chipping, consider applying painter's tape over the designated drilling area, removing it once the hole has been completed. To prevent potential damage, such as stripped screws or broken mounting posts, we highly recommend manual installation using a screwdriver rather than a power drill. If your cabinet or drawer face is thinner than standard, employing lock washers between the wood and screw head on the inner cabinet surface can ensure secure hardware mounting. Should you encounter difficulties during installation or require alternative screws, such as break-away screws, please do not hesitate to contact us. For any further installation-related questions or assistance, our knowledgeable team is available via email at sales@ookami.studio

Ookami Studio designs both in-house and also colab designs with various artisans across the Australasian realm.

In the event that your password has slipped your mind, simply navigate to the login page and click on the 'forgot your password' link, then follow the outlined steps to regain access to your account. Please be aware that trade customers should specifically proceed with this process through the dedicated trade login page.

Creating an account is not a requirement, as you have the option to proceed with checkout as a guest. However, please note that a registered account is necessary should you need to initiate a return process. Additionally, registering an account grants you access to valuable features such as order tracking, reviewing past orders, saving address details for a more streamlined checkout experience, and the ability to customise your email preferences.

Ookami Studio regularly posts on Instagram. Please click on the link to follow us: Ookami Instagram

Yes. You can create an account and select subscribe to updates. Or click the link in the footer to subscribe.

For all sales or project-related queries please contact us at sales@ookami.studio on call us on 1300 967 475

Absolutely! Ookami Studio works with architects, builders, interior designers and the public to complete their project requirements.

You can purchase online from us or at our exclusive distributor Entry-Point Architectural Hardware located in Perth at two locations.

Our exceptional Ookami collection is proudly featured in showrooms in two locations in Perth, Western Australia. To explore our list of showroom locations, please refer to our dedicated webpage here. Should you require any additional information or have further inquiries, our dedicated team would be delighted to assist you via email at sales@ookami.studio

Expect your products to be with you within a week of making an order, Australia Wide.

The terms and conditions of our warranties vary depending on the specific product in question. For comprehensive details regarding the warranty coverage for each item, we invite you to peruse the dedicated Warranty section available here.

Yes. All products are stocked in Australia.

We accept payments via Paypal, AMEX, all major credit and debit cards Mastercard and VISA.

Begin your purchase by choosing the desired size and finish of the item you wish to buy. Once selected, add the item to your virtual shopping cart. To complete your purchase, access the checkout page by clicking the basket icon located in the upper right corner of the screen. At the checkout, provide the necessary details for delivery and payment to finalize your order.

Please note that Ookami Studio ship out very quickly, and once the item has been processed for shipping any cancellation will be at your cost. If you need to cancel please contact us immediately by phone 1300 967 475 or by email sales@ookami.studio. If the product has left, you can return to us for a refund.

Should you need to make changes to your order, we urge you to reach out to our sales team at sales@ookami.studio without delay. While we cannot guarantee that amendments can be made, we will do our utmost to accommodate your request.

If, in the rare occurrence that you discover a fault with your order, we kindly request that you reach out to our dedicated sales team at sales@ookami.studio. Our team will be happy to assist you in resolving the issue to your satisfaction.

To request samples, please contact us at sales@ookami.studio

For orders exceeding $150, we provide complimentary EXPRESS shipping as an added benefit. However, if your order total is below this threshold, a flat standard EXPRESS shipping fee of $10 will be applied. Your order will be with you within a week of ordering, Australia Wide.

While we primarily use Australia Express Post for the majority of our shipments, we occasionally employ Startrack Express services for bulkier or heavier packages.

Your order will be processed and shipped within two business days, after which you'll receive a confirmation email containing a tracking number. This will allow you to monitor the progress of the delivery. Express Post takes between 1 to 4 business days depending on location.

Currently, our shipping services are limited to customers within Australia. However, if you are not located in Australia and are keen to acquire our products, please reach out to our sales team at sales@ookami.studio.

Ookami does not have a pick up option from its studio or warehouse. Our delivery is very quick and we are committed to that. Please contact our Australian distributors if you require the product super urgently and tif hey are based near you.

Upon the completion of your order, you will receive a confirmation email outlining an anticipated delivery date.

Upon dispatch of your order, you will receive an email containing pertinent shipping details, such as a tracking number.

Ensuring your utmost satisfaction is our top priority. Should you find any of our products to be either unused or flawed, we are pleased to offer a range of options, including the return of the item, an exchange for a replacement, or a full refund. We kindly request that all return inquiries be made within 7 days for Australian orders. For a more detailed understanding of our return policy and step-by-step instructions, please refer to our comprehensive return policy guide.

Please go to our Return/exchange page for further information.

We will notify you by email once we have received the items and once the return is processed.

Ookami offers a 5 year warranty for all its products. For comprehensive details on our warranty coverage, please visit our dedicated warranty page.

Please go to our warranty page for further information.

Timber used for knobs and handles varies in colour due to its natural characteristics, including differences in species, age, growth patterns, and environmental factors. These variations contribute to the unique appearance of each wooden hardware piece, making every knob or handle one-of-a-kind.

The depth of screws required for handles may differ based on the design, as outlined in our technical drawings. Generally, the thread depth of most knobs and handles is adequate for securing 22mm or 25mm screws to doors or drawers with thicknesses of 16mm or 18mm. We will provide the appropriate screws for these dimensions, and longer screws of up to 50mm can be supplied upon request.

Regular cleaning of cabinetry handles is essential to ensure hygiene, preserve aesthetics, extend hardware life, maintain functionality, and facilitate preventative maintenance.

Common household dust, when permitted to accumulate and linger on metal surfaces, can prove to be highly corrosive over time. To prevent such damage, regular cleaning with a gentle solution of warm, soapy water followed by drying with a soft, lint-free cloth is recommended. This practice is beneficial for maintaining the integrity of various metal surfaces within the home.

To ensure a smooth and efficient installation of your hardware, we suggest you begin by assessing the quantity of holes needed. Subsequently, carefully drill a pilot hole or holes with a 1/8" drill bit, taking care to maintain proper spacing. As a preventive measure against chipping the cabinet's surface, apply painter's tape over the targeted drilling area and remove it after the hole has been created. To avert potential damage such as stripped screws or broken mounting posts, we highly recommend manual installation using a screwdriver instead of a power drill. Should your cabinet or drawer face be thinner than usual, utilising lock washers between the wood and screw head on the inner cabinet surface can ensure secure hardware mounting. In case you experience difficulties during installation or require specific screws like break-away screws, please do not hesitate to contact us. For additional installation-related questions or concerns, our knowledgeable team is available via email at sales@ookami.studio.

Yes, all screws will be provided. They are M4 screws at either 22mm or 25mm depending on the product.

No. We recommend tightening with a Phillips head screwdriver.

Indeed, we offer trade discounts! To learn more about the specific details and requirements for eligibility, please visit our dedicated Trade Discount page. There, you'll find comprehensive information regarding the terms and conditions, as well as any additional benefits that may be available to you as a valued trade customer.

Please fill out our trade account application form. A member of our team will be in touch to confirm. Alternatively please email our sales team at sales@ookami.studio