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Purchasing Information, & Orders FAQ's
Purchasing Information
You can purchase online from us or at our exclusive distributor Entry-Point Architectural Hardware located in Perth at two locations.
Our exceptional Ookami collection is proudly featured in showrooms in two locations in Perth, Western Australia. To explore our list of showroom locations, please refer to our dedicated webpage here. Should you require any additional information or have further inquiries, our dedicated team would be delighted to assist you via email at sales@ookami.studio
Expect your products to be with you within a week of making an order, Australia Wide.
The terms and conditions of our warranties vary depending on the specific product in question. For comprehensive details regarding the warranty coverage for each item, we invite you to peruse the dedicated Warranty section available here.
Yes. All products are stocked in Australia.
We accept payments via Paypal, AMEX, all major credit and debit cards Mastercard and VISA.
Orders FAQ's
Begin your purchase by choosing the desired size and finish of the item you wish to buy. Once selected, add the item to your virtual shopping cart. To complete your purchase, access the checkout page by clicking the basket icon located in the upper right corner of the screen. At the checkout, provide the necessary details for delivery and payment to finalize your order.
Please note that Ookami Studio ship out very quickly, and once the item has been processed for shipping any cancellation will be at your cost. If you need to cancel please contact us immediately by phone 1300 967 475 or by email sales@ookami.studio. If the product has left, you can return to us for a refund.
Should you need to make changes to your order, we urge you to reach out to our sales team at sales@ookami.studio without delay. While we cannot guarantee that amendments can be made, we will do our utmost to accommodate your request.
If, in the rare occurrence that you discover a fault with your order, we kindly request that you reach out to our dedicated sales team at sales@ookami.studio. Our team will be happy to assist you in resolving the issue to your satisfaction.
To request samples, please contact us at sales@ookami.studio