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General FAQ's
Ookami Studio is an Australian based handle design company that draws its inspiration from the five elements of nature, harmoniously blending them with Asian fusion aesthetics.
For a successful hardware installation, we suggest beginning with an assessment of the number of holes required. Once determined, carefully create a pilot hole or holes using a 1/8" drill bit, ensuring the appropriate distance between each. To safeguard the cabinet's surface from potential chipping, consider applying painter's tape over the designated drilling area, removing it once the hole has been completed. To prevent potential damage, such as stripped screws or broken mounting posts, we highly recommend manual installation using a screwdriver rather than a power drill. If your cabinet or drawer face is thinner than standard, employing lock washers between the wood and screw head on the inner cabinet surface can ensure secure hardware mounting. Should you encounter difficulties during installation or require alternative screws, such as break-away screws, please do not hesitate to contact us. For any further installation-related questions or assistance, our knowledgeable team is available via email at sales@ookami.studio
Ookami Studio designs both in-house and also colab designs with various artisans across the Australasian realm.
In the event that your password has slipped your mind, simply navigate to the login page and click on the 'forgot your password' link, then follow the outlined steps to regain access to your account. Please be aware that trade customers should specifically proceed with this process through the dedicated trade login page.
Creating an account is not a requirement, as you have the option to proceed with checkout as a guest. However, please note that a registered account is necessary should you need to initiate a return process. Additionally, registering an account grants you access to valuable features such as order tracking, reviewing past orders, saving address details for a more streamlined checkout experience, and the ability to customise your email preferences.
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For all sales or project-related queries please contact us at sales@ookami.studio on call us on 1300 967 475
Absolutely! Ookami Studio works with architects, builders, interior designers and the public to complete their project requirements.